Welcome to the Outdoor Voices Shop FAQ. We’re here to outfit your movement, and that includes providing clear answers to your questions. Below, you’ll find information on everything from our products to delivery, designed to make your experience as seamless as our CloudKnit fabrics.

About Our Products & Brand

What is the style and philosophy behind Outdoor Voices Shop?
Outdoor Voices Shop is built for your active life. Our design philosophy centers on versatility, quality, and effortless style that transitions from trail to town. We focus on creating apparel that moves with you, like our signature CloudKnit fabrics, supporting everything from court sports and running to hiking and everyday wear.
What are your key product lines or materials?
Our collections are organized by activity and lifestyle. Key highlights include:
  • CloudKnit: Our ultra-soft, flexible fabric designed for comfort and movement.
  • OV Outdoors & Hike & Climb: Gear built for adventure and exploration.
  • Court Sports, Run & Train: Performance-focused apparel for your workouts.
  • Collections & Featured Items: Curated styles that blend function with everyday wear.
You can shop by activity or browse our New Arrivals, Best Sellers, and Back In Stock sections to find what suits your movement.
How do I find the right size?
Each product page includes a detailed size guide. We recommend comparing your measurements to our charts for the best fit. Our styles are designed to be true to size with a focus on comfortable, functional movement.

Ordering, Payment & Account

What payment methods do you accept?
We offer a secure and simple checkout process. We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Do you ship internationally? Are there any restrictions?
Yes, we ship globally to outfit active lives everywhere! However, we are currently unable to deliver to some remote areas and parts of Asia. The available shipping options for your location will be confirmed at checkout.
I haven’t received my order confirmation email. What should I do?
First, please check your spam or junk folder. If you still can’t find it, reach out to our customer experience team at [email protected] with your full name and order details, and we’ll help you get sorted.

Shipping & Delivery

🎯 Our Promise: Transparent timelines, tracked shipments, and a delivery process as versatile and reliable as our apparel. All orders are processed at our hub in Anchorage within 1-2 business days before dispatch.
What are my shipping options and costs?

⚡ Standard Shipping
Carrier: DHL or FedEx
Cost: $12.95
Timeline: 10-15 business days after dispatch. Fully tracked.

🎁 Free Standard Shipping
Carrier: EMS
Cost: FREE on all orders over $50.
Timeline: 15-25 business days after dispatch. Fully tracked. This is our eco-conscious, cost-effective choice.

Please note: Delivery times are estimates and may vary based on your specific location and customs processing.

How can I track my order?
Once your order is on its way, you’ll receive a confirmation email with a tracking number and link. Think of it as your personal logistics dashboard, letting you follow your gear’s journey from our warehouse at 645 G Street, Anchorage, US 99501 right to your doorstep.
My tracking hasn’t updated in a while. Is this normal?
While carriers update tracking regularly, there can be occasional delays, especially during international customs processing or transit between hubs. If your tracking seems stalled for an extended period (beyond 5-7 business days), please contact us at [email protected] and we’ll investigate with the carrier.

Returns & Exchanges

What is your return policy?
Confidence in your gear is key. We offer a straightforward return policy:
  • Items must be in new, unworn condition with original tags attached.
  • Returns must be initiated within 15 days of you receiving your order.
  • To start a return, please initiate the process through our website’s returns section.
  • Once we receive and process your return, we will promptly issue your refund to the original payment method.
We aim to make this process as frictionless as our hybrid apparel.
Do you offer exchanges?
Currently, we facilitate exchanges through our return and reorder process. Please return the original item following the steps above, and place a new order for the desired size or item. This ensures you get your new gear as quickly as possible.
How long does it take to receive my refund?
Refunds are processed promptly once we receive the returned items at our warehouse. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Further Assistance

I have a question that isn’t answered here. How can I get help?
Our customer experience team is passionate about ensuring your Outdoor Voices experience is seamless from click to doorstep. Please reach out to us at [email protected] for any other inquiries. We’re here to help move things along.
Where is Outdoor Voices Shop located?
Our team operates and ships all orders from our hub at:
Outdoor Voices Shop
645 G Street
Anchorage, US 99501
We’re proud to be serving active lives globally.

Thank you for moving with us. We’re honored to be part of your everyday routine and extraordinary adventures.
With warmth and energy,
The Team at Outdoor Voices Shop

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