At Outdoor Voices, we design every piece to move with you through life’s adventures. We want you to love your gear as much as we love creating it. If something isn’t quite right, our returns and exchanges process is built to be as frictionless and reliable as our CloudKnit fabric.

Key Details at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unwashed, with original tags attached, and in original packaging.
  • Process: Start by contacting our team at [email protected] to receive a Return Authorization (RA) number and instructions.
  • Refunds: Issued to your original payment method within 5-10 business days after we receive and process your return.
  • Exchanges: We currently offer size/color exchanges subject to availability. The process is similar to a return.

Our Return & Exchange Policy

We stand behind the quality and performance of our apparel for Court Sports, Run & Train, Hike & Climb, and everyday movement. To ensure a fair and consistent process for our global community, please review the following guidelines.

1. What Can Be Returned or Exchanged?

Most items from our New Arrivals, Best Sellers, Collections, and Shop All categories are eligible for return or exchange within 15 days of delivery, provided they meet the condition requirements above.

2. Non-Returnable Items

To protect the health and safety of our community, the following items are final sale and cannot be returned or exchanged:

  • Face Coverings/Masks: For obvious health and hygiene reasons, all face coverings are final sale.
  • Items Marked “Final Sale”: Any product purchased from a clearance or final sale section (if applicable on the site).
  • Personalized or Customized Products: Any item that has been altered or customized specifically for you.
  • Gift Cards.

*This list is based on standard retail hygiene practices and common policy, inferred from the website’s focus on activewear and community well-being.

Step-by-Step Return & Exchange Process

Step 1: Initiate Your Request (Within 15 Days)

Email our support team at [email protected] with the subject line “Return/Exchange Request” and include the following information. You can use the template below to make it easy.

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Outdoor Voices Team, I would like to request a return/exchange for my recent order. – Order Number: [Please provide your order number] – Name: [Your Full Name] – Email Address: [The email used on the order] – Item(s) for Return/Exchange: [Product Name, Size, Color] – Reason for Return/Exchange: [e.g., Size, Fit, Color, etc.] For exchanges, my preferred replacement item is: [Product Name, Size, Color – if available]. Please send me the Return Authorization (RA) number and shipping instructions. Thank you, [Your Name]

Step 2: Receive Instructions & RA Number

Our team will respond within 1-2 business days with a Return Authorization (RA) number and detailed instructions on where to ship your return. Please do not ship items back without an RA number, as this will delay processing.

Step 3: Package and Ship

Securely package the item(s) in their original packaging if possible, include the RA number inside the package, and ship to the provided address. We recommend using a trackable shipping service. Original shipping costs are non-refundable.

Step 4: Processing & Refund/Exchange

Once we receive and inspect your return (typically within 5-7 business days of arrival):

  • For Refunds: We will initiate a refund to your original payment method (Visa, MasterCard, JCB, PayPal).
  • For Exchanges: We will ship the replacement item to your original shipping address. If the requested item is out of stock, we will contact you to discuss alternatives or issue a refund.

Refund Timeline & Method

Refunds are processed promptly to ensure you can get back to your movement routine.

  • Timeline: Please allow 5-10 business days for the refund to appear in your account after we have processed it. The exact time depends on your bank or payment provider (Visa, MasterCard, JCB, PayPal).
  • Method: All refunds are issued to the original payment method used for the purchase. We cannot refund to a different card or account.
  • Partial Refunds: If only part of an order is returned, the refund will be for the cost of the returned item(s) only. Original shipping fees are not refunded unless the return is due to our error (e.g., wrong item shipped).

International Returns

As a global brand shipping from Anchorage, Alaska, we welcome returns from our international community. The 15-day window and process are the same. However, you are responsible for the cost of return shipping for international orders. Duties and taxes paid on the original order may be refundable according to your local customs authority; please contact them directly for details.

Need Help? We’re Here for You.

Our team moves quickly to solve problems. For any questions about returns, exchanges, or your order:

📧 Email: [email protected]
📍 Mail Returns To: Outdoor Voices Shop, Returns Department, 645 G Street, Anchorage, AK 99501, USA

We’re honored to be part of your adventures and are committed to making every interaction positive.

With warmth and energy,
The Team at Outdoor Voices Shop

Last Updated: This policy is effective as of our website’s last update. For the most current information, please refer to this page online.